For many people with disability, accessing the National Disability Insurance Scheme (NDIS) can feel like an immense challenge; there’s the application process to get through, funding to sort out, and service providers to choose. And now, the process is more complicated than ever, with the government tightening eligibility, changing funding rules, and increasing reassessments—affecting more than 646,000 people.
Navigating the NDIS has definitely become more complex, but understanding the reforms and knowing how to prepare and respond can make a real difference. And there are a few practical steps that might make these challenges easier to tackle.
The paperwork challenge
Whether you’re applying for NDIS support for the first time or completing a reassessment, you’re probably facing what seems like a mountain of paperwork.
Here’s some points to remember:
- Prepare strong evidence: Gather detailed reports from medical specialists, allied health professionals, and support workers. Unfortunately, applications are sometimes rejected because they don’t have enough supporting documents, or they miss key details.
- Stay on top of paperwork: Keep your medical reports updated and stored in a safe place—you don’t want to be hunting around for them at the last minute. Having everything ready means less stress and fewer delays.
- Get help from people who know the system: Experienced support coordinators can help you navigate the application process and strengthen your case.
- Understand your rights: If your application is denied, you can request a review or appeal the decision.
- Start looking for providers early: With high demand and long waiting lists, the sooner you start, the better. Ask for personal recommendations, check provider directories, and get in touch with services.
- Get some backup: Organisations like People with Disabilities WA and the Ethnic Disability Advocacy Centre know the system. They can help you understand your options and give support through the appeals process if needed.
The service gap challenge
Even after their NDIS funding has been approved, some people find it doesn’t cover everything they need. Others are caught between the cracks, losing their funding with no alternative supports in place. The government is working on a new system of foundational supports—options like community programs, early intervention, and lower-intensity assistance—but these won’t be available until at least mid-2025.
Advocacy groups are pushing for changes, warning that people are being left in limbo. As CEO of the Australian Federation of Disability Organisations (AFDO), Ross Joyce, says, “Rushed reforms, without proper consultation and thorough testing, risk significant harm to people with disability, and to the scheme.”
In the meantime, here’s what you can do if you don’t have enough—or any—NDIS support:
- Request a plan review: If your funding isn’t enough, you can apply for a reassessment to better reflect your needs.
- Understand plan flexibility: Some budget categories allow for adjustments—knowing how your funds can be used can help you maximise support.
- See what’s available outside the NDIS: Some states offer interim disability services, and local councils may have community programs worth exploring.
- Talk to your providers: Some service providers offer private options or lower-cost alternatives that might help bridge the gap.
- Stay connected: Support groups and advocacy networks often share updates and practical advice—sometimes they know about services before they’re officially announced.
The uncertainty challenge
With more NDIS changes expected in 2025, it’s no surprise that people are feeling uneasy. What will the new rules mean for funding? Will reassessments get tougher? Will provider choices shrink?
No one has all the answers yet, but there are ways to stay ahead:
- Keep up with the latest: The situation is constantly changing and so staying informed can help you plan. If reading reports or news articles isn’t your thing, follow credible voices on social media—people like Senator Jordon Steele-John and other disability advocates often break down what’s happening into clear terms.
- Speak out: Consultations are underway, and this is your chance to be heard. It can make a difference. In response to community outcry, the NDIA has recently extended the reassessment deadline from 28 to 90 days.
- Stick with registered providers (if you can): If new rules tighten things up, working with established providers may mean fewer disruptions.
- Tap into your networks: Support groups, advocacy organisations, and community programs often have the latest information, and can help you understand it.
Looking for more guidance?
Navigating NDIS challenges can be overwhelming, but you don’t have to do it alone. At Space for Life, we offer a range of person-centred disability support services, and our team is ready to talk through your options, just get in touch.
